F.A.Q.s Frequently Asked Questions

General Questions

What is SakuraLive?

Our service allows you to communicate with thousands of Japanese girls in real time. Yes the girls are really live! You control her camera, toy and body. What happens in her room is up to your imagination.

Is this an adult site?

Yes. Hot, sexy, nude, submissive Japanese women are waiting for you in the comfort of their bedrooms! You must be 18 years of age or of legal age where you reside to use our service.

Do I need to register?

No. You can use our service by simply purchasing points. Visit our Points page to start chatting.

Can I talk to girls privately, 1 on 1?

Definitely! To have her all to yourself, it will only cost you an additional half point per minute.

Can the model see me?

She can. ONLY if you chose to share your camera with her.

Are my credit card transactions secure?

All credit card transactions are encrypted with 256-bit SSL. Your important information is safe and confidential.

Are the models truly chatting from their homes?

Yes. They all are performing live chat sessions from their own homes.

Can I chat with more than one model at the same time?

Yes. You can talk to several girls at the same time.

What if I encounter problems?

Our customer support team is available 8am to 5pm from Monday to Friday. We are here to help. Visit our Contact page for more info.

Can I advertise for Sakura Live?

Please contact us at info@sakuralive.com
Questions About Points

Point Rates

Regular Chat = 1.2 points per minute

Private/Exclusive Chat : 2.2 points per minute

2way chat : Additional 0.5 points per minute

Secret Message : 1 point per message

Remote Toy : 1 point per minute

Bukkake : 1.5 points per use

Lip/Hand : 0.2 point per use

How do I get points?

You can buy points here or click on the Purchase Points tab above.

Are Credit Card transactions secure?

All credit card transactions are encrypted with 256-bit SSL. Your important information is safe and confidential.

Do you verify age?

Yes. We use your credit card information to verify your age. You must be of legal age where you reside to use our services.

What should I do if I forget my User Name and/or Password?

Please contact us using our support form. We will verify your account and send your account details via email.

Do points expire?

Points expire after 2 years.

Are points refundable?

Points are non-refundable.
System Requirements

What do I need to get started?

DSL with modem is ideal. Cable connection works well too, but at peak time your video quality will be lower or your chat session may be interrupted. A computer with a high CPU rating and plenty of RAM will get you the best performance. Please contact your ISP for additional questions regarding your internet connection.

What plug-ins are required and which browsers are supported?

Please install the latest version of Adobe Flash Player. Internet Explorer 8.0 or later, Safari 6.0.5, Firefox 21, and Chrome 28 are supported.

Should I make changes to my browser's security settings?

Your browser's security level should be set to Medium and Java-Script should be enabled.

Sometimes I can't chat or preview the performer's profiles. What's going on?

Problems can occur when your PC runs out of resources (CPU, RAM, etc.).

Visit our System Requirement section to ensure your machine is compatible.
You can also try doing the following to help with your computers' performance:

  • Close all other applications/programs not currently in use.
  • For the best video images ensure your internet connection is not being shared.
  • Dedicated cable/DSL connections are preferred.
  • Messaging applications that run in the background should be terminated.
  • Try refreshing or reopening the chat window if you experience lag in the video feed.